This privacy policy exists to ensure that your privacy is protected. Any personal information provided to us will be used strictly in accordance with this privacy statement and the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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INFORMATION WE COLLECT
When using our website, we may ask you to provide personal information including your name, contact details, delivery address, and payment information. We gather this information to process your orders, improve our products and services, and communicate with you. Part of your information may be kept for internal records.
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MARKETING COMMUNICATIONS
We may periodically send promotional emails or other information we think may be relevant or useful to you. We use third-party email marketing platforms including Shopify Email and Klaviyo to manage these communications. You may unsubscribe at any time by clicking the unsubscribe link in any email we send.
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SECURITY
To ensure the privacy of any personal information we collect and hold, we maintain adequate physical, technical, and administrative safeguards. All payments are securely processed via Shopify's encrypted checkout — we do not store credit card information.
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COOKIES & TRACKING
To improve your experience on our website, we may use cookies and tracking technologies. These may include Google Analytics, Google Ads conversion tracking, Meta Pixel, and TikTok Pixel. These tools help us understand how visitors use our site and measure the effectiveness of our advertising.
You may prevent the use of cookies by selecting the appropriate settings in your browser, however this may affect the full functionality of this website.
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LINKS TO OTHER WEBSITES
Our website may contain links to other websites. Our privacy policy does not carry over to those sites and we are not responsible for their privacy practices. We advise you to read the privacy policy of any website you visit.
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CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If any information we hold is incorrect, please contact us and we will correct it as soon as possible.
You have the right to request access to the personal information we hold about you. To make a request, please contact us at rugsplustls@bigpond.com.
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CHANGES TO THIS POLICY
This privacy policy may be updated from time to time. We encourage you to review this page periodically to stay informed of any changes. Last updated: August 2026.